Privacy Policy

1. Introduction

Welcome to OQABII Tours and Travel Limited (“we,” “us,” or “our”). We are a Limited Liability company registered in the Republic of Kenya, approved by the Tourism Regulatory Authority (TRA Registration: TRA1/22/C04/66692). We respect your privacy and are committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (oqabiitoursandtravel.com), make a booking, or interact with our services.

2. Information We Collect

We may collect and process the following categories of personal data:

3. How We Use Your Data

We use your personal data for the following purposes:

• Booking & Service Delivery: To process and manage your safari, tour, flight, hotel, and MICE bookings
• Communication: To respond to inquiries, send booking confirmations, itinerary updates, and pre-departure information
• Payment Processing: To process payments and issue invoices and receipts
• Legal Compliance: To fulfill travel documentation requirements, immigration regulations, and tax obligations
• Marketing (with consent): To send newsletters, special offers, and travel inspiration — you may opt out at any time
• Website Improvement: To analyze usage patterns and improve our website experience
• Safety & Security: To protect against fraud and ensure the security of our services

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our travel and booking services to you
• Legitimate Interest: To improve our services, respond to inquiries, and manage our business operations
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with Kenyan and international travel regulations

5. Data Sharing & Disclosure

We may share your personal data with:

• Travel Service Providers: Airlines, hotels, lodges, safari camps, ground transport operators, and activity providers necessary to deliver your booked services
• Government Authorities: Immigration, customs, and regulatory bodies as required by law
• Insurance Providers: When you purchase travel medical insurance through us
• Payment Processors: Secure third-party payment gateways to process your transactions
• SafariBookings.com: If your booking originated through the SafariBookings platform

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

6. International Data Transfers

As a travel company operating across East Africa, your data may be transferred to and processed in countries outside Kenya, including Tanzania, where our tour services operate. We ensure appropriate safeguards are in place to protect your data during international transfers.

7. Data Retention

We retain your personal data for the following periods:

• Booking Records: 7 years from the date of travel (for tax and legal compliance)
• Marketing Data: Until you withdraw consent or unsubscribe
• Website Analytics: 26 months
• Inquiry/Correspondence: 3 years from last communication

8. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data, including:

• SSL/TLS encryption on our website
• Secure storage of physical and digital records
• Access controls limiting data to authorized personnel only
• Regular security reviews and updates

9. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data where there is no compelling reason for continued processing
• Restriction: Request that we restrict processing of your data in certain circumstances
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interest or for marketing purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at reservations@oqabiitoursandtravel.com.

10. Cookies

Our website uses cookies to enhance functionality and analyze site usage. You can manage cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.

11. Children’s Privacy

We do not knowingly collect personal data from children under 18 without parental consent. If a child’s booking is made, the parent or legal guardian must provide consent and be the primary contact.

12. Third-Party Links

Our website may contain links to third-party sites (e.g., SafariBookings.com, airline websites). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: reservations@oqabiitoursandtravel.com
• Phone: +254 116 183 408 / +254 116 183 407
• WhatsApp: +254 116 183 408
• Address: OQABII Tours and Travel Limited, Nairobi, Kenya

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya if you believe your data rights have been infringed.